Cutomer Service

Help & Contact Us

Merkez Mah. Kazim Orbay Cad. No:88 Sisli / Istanbul
Phone: +961 76 333 070                                       
Monday-Friday: 9am to 6pm Saturday: 9am to 1pm Sunday: Closed

Orders & Shipping 

International Shipping Policy :

  •  International orders may require 5-7 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment .

Domestic Shipping Policy :

  • Internal orders may require 2-3 Business days. Orders are not shipped or delivered on weekends or holidays . If we are experiencing a high volume of orders, shipments may be delayed by a few days.

 Shipment Confirmation and order Tracking :

  • You will receive a shipment confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped. The tracking number will be activated within 24 hours.



Your privacy is important to us, so Nourfathallah, a Turkey, has created the following Privacy Policy ("Policy") to let you know what information we collect when you visit our Site ("Site"), why we collect it and how we use it.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our Site.

When this Policy mentions "We", "Us," and "Our" it refers to Nourfathallah and its subsidiaries and affiliates.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at

Terms Of Service

This Terms of Service Agreement ("Agreement") is entered into by and between Nourfathallah, registered address Istanbul, Turkey ("Company") and you, and is made effective as of the date of your use of this website ("Site") or the date of electronic acceptance.

This Agreement sets forth the general terms and conditions of your use of the as well as the products and/or services purchased or accessed through this Site (the "Services").Whether you are simply browsing or using this Site or purchase Services, your use of this Site and your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement our Privacy Policy. The terms "we", "us" or "our" shall refer to Company. The terms "you", "your", "User" or "customer" shall refer to any individual or entity who accepts this Agreement, uses our Site, has access or uses the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

Company may, in its sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time, and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Agreement as last revised.



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